Return Policy

Items must be unused, clean, complete and returned with accessories, instructions and original packaging. Handle only as necessary to inspect fit and construction. We may reduce a refund for loss of value caused by excess handling where law allows.

Opened cleaning fluid cannot be returned for hygiene reasons unless it is defective. Personalised, damaged-through-misuse, overloaded or materially incomplete goods are not eligible except where mandatory rights apply. A Desk Studio quarterly physical item already dispatched is not returnable as a membership cancellation benefit, but defect rights remain.

Email support@laptopbitzz.shop with the ordering email, order reference, item, reason and photographs if damaged. Wait for return instructions and the correct return address before sending. Do not send goods to the registered office without authorisation.

For change-of-mind returns, the customer pays tracked return shipping unless mandatory law requires otherwise. We cover reasonable return shipping for confirmed faulty, damaged or incorrect goods. Original expedited charges and import fees are not refunded except where law requires.

We inspect the parcel after receipt and email the outcome. Approved refunds follow the Refund Policy. An exchange depends on stock and size availability. Keep proof of return postage until the case closes.

This policy supplements rights under applicable consumer law and does not restrict remedies for faulty, misdescribed or unsafe goods. United Kingdom consumers may have cancellation and quality rights beyond this policy depending on the circumstances.

Contact LAPTOPBITZ LTD at support@laptopbitzz.shop, +44 7503594336, or 8 Chisnall Brook Close, Downholland, Lancashire, England, L39 7AB, United Kingdom. Support hours are Monday–Friday, 09:00–17:00 Europe/London.